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Contact us and FAQs
If you have questions, this is a great place to start. You can search our FAQs below, or our
team is always here to help.
Orders & Invoices
Account Management
Product Queries
How do I get a copy of my invoice?
1. Log in to your account with your Username and Password.
2. Once logged in, select My Dashboard, then select Account Information.
3. Here you can view your invoices and download them as a PDF file or Excel spreadsheet.
2. Once logged in, select My Dashboard, then select Account Information.
3. Here you can view your invoices and download them as a PDF file or Excel spreadsheet.
Can I edit my order after I have placed it?
The only products that can be changed are those on backorder. In this case, you can remove or reduce the number of products requested via Dashboard and then selecting Order Search.
If the order status is ‘Order Received’, please chat with us or call us on 1800 251 497 to amend your order.
If the order status is ‘Order Received’, please chat with us or call us on 1800 251 497 to amend your order.
I didn’t receive my full order, what should I do?
Some of your items may be on backorder and will be sent once stock is available. To review backorder items:
1. Log in to your account with your Username and Password.
2. Once logged in, select Dashboard, then select Order Search.
3. Any items you have on backorder will appear in this list.
1. Log in to your account with your Username and Password.
2. Once logged in, select Dashboard, then select Order Search.
3. Any items you have on backorder will appear in this list.
What payment methods are accepted?
We accept Mastercard, Visa, American Express, PayPal and Zip Pay.
Can I place orders for items that are showing as out of stock?
Yes. These products will be created as backorders and will ship to you when they become available.
Is there any difference in terms and conditions between placing orders online and placing them by phone, fax or email?
No, terms and conditions are the same whichever method you choose. Purchasing online simply makes it quicker and easier. On occasion there are online exclusive promotions that may not be available when ordering via phone or email.
I didn’t receive my order confirmation, how can I review my order?
1. Log in to your account with your Username and Password.
2. Once signed in, select Dashboard, then select Order Search.
3. You will be able to see any orders you have placed here.
2. Once signed in, select Dashboard, then select Order Search.
3. You will be able to see any orders you have placed here.
What are MTA’s standard delivery times?
Head to the Freight & Delivery page here for information on our metro and regional delivery timeframes.
How do I track my delivery?
1. Log in to your account with your Username and Password.
2. Once logged in, select My Dashboard, then select Account Information.
3. From there, select Track Delivery or Order. You will then see a list of your recent orders.
4. Select the green truck icon next to the order you wish to track.
5. Alternatively, click the link in the dispatch email to go to the Toll website to track your order.
2. Once logged in, select My Dashboard, then select Account Information.
3. From there, select Track Delivery or Order. You will then see a list of your recent orders.
4. Select the green truck icon next to the order you wish to track.
5. Alternatively, click the link in the dispatch email to go to the Toll website to track your order.
How do I return an item?
Many goods can be returned due to a change of mind, but not all. For more details visit our Terms and Conditions.
Can I pay with e-vouchers
Yes, you can pay with e-coupons or e-vouchers. Simply enter the code into the Got a coupon? box at checkout.
I’ve placed an order over the telephone, email or fax – can I still track its progress online?
Yes. All orders are trackable online, irrespective of how those orders were entered into our system.
1. Log in to your account with your Username and Password.
2. Once logged in, select Dashboard, then select Account Information.
3. Select the truck icon next to the order you wish to track.
4. Alternatively, click the link in the dispatch email to go to the Toll website to track your order.
1. Log in to your account with your Username and Password.
2. Once logged in, select Dashboard, then select Account Information.
3. Select the truck icon next to the order you wish to track.
4. Alternatively, click the link in the dispatch email to go to the Toll website to track your order.
What is MTA Connect and do I need an account?
MTA is our growing ordering and approvals platform for teachers, admins and educators. With an online account you save time, effort and costs, plus you unlock access to special offers and benefits.
To learn more about MTA Connect and it's benefits visit the MTA Connect page.
To learn more about MTA Connect and it's benefits visit the MTA Connect page.
How do I create a new account?
Please sign up here and:
- Teachers & School Staff: Connect to your school and shop resources.
- Primary & High Schools: Apply for a credit account to make placing orders easy.
- Early Childhood Centres or Businesses: Sign up for a new business credit account to make placing orders easy.
- Teachers & School Staff: Connect to your school and shop resources.
- Primary & High Schools: Apply for a credit account to make placing orders easy.
- Early Childhood Centres or Businesses: Sign up for a new business credit account to make placing orders easy.
When I enter my username and password, I get a message ‘user is inactive’‐ what is happening?
You have had several unsuccessful log‐in attempts and we have temporarily deactivated your account. Please contact our Customer Service Team on 1800 251 497 to have your account reset.
I have more than one childcare centre, each has a different account number. Do I need several log ins?
No. If you have several centres, we can link them all to a single log in. You will be asked to select a centre you wish to work with after you log in.
How do I change my password?
1. Go to the Sign in button in the Top Menu and click to log in.
2. Underneath the Log in box, there is a button to select Forgot Your Password.
3. You will receive an email with a One Time Password, follow the prompts
2. Underneath the Log in box, there is a button to select Forgot Your Password.
3. You will receive an email with a One Time Password, follow the prompts
How do I view transactions on my account?
1. Log in to your account with your username and password.
2. Once logged in, select My Dashboard then select Account Information.
3. Find your invoice using the search functions available.
2. Once logged in, select My Dashboard then select Account Information.
3. Find your invoice using the search functions available.
Do I need a customer account with Modern Teaching Aids to access the online store?
No, you can browse and buy products online as guest without having an account. You simply need to supply your credit card details and a delivery address just like you would with a regular online store. However, if you have an account, it’s best to log in to place your order so you can keep your account history all in one place.
How do I find out about stock availability?
Check for the icon next to the product that shows if the item is available. Alternatively, contact the Customer Service Team on 1800 251 497.
What warranty coverage does my product have?
MTA offers a minimum 12‐month warranty on all products from date of invoice unless stated otherwise. For more information on Warranty please see our Terms and Conditions.
Can I buy items that are showing as out of stock?
Yes. These products will be created as backorders and will ship to you when they become available.
I'm interested in audio visual equipment, who should I contact?
Contact us via the form at the bottom of this page hereor email audiovisual@teaching.com.au.
Is the complete Modern Teaching Aids range available online?
Yes. Our website gives you access to all products plus some online exclusives and new releases.
I’m setting up a new learning space or refurbing an existing space, who do I
contact?
Please submit the form at the bottom of the Learning Environment page with your enquiry here.
Live chat
Available 7am to 6pm AEST Monday to Friday. Public holiday hours vary.
Click the "Need help?" button on the bottom right of the screen.
Have a question?
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Our contact centre is open on the following public holidays: Australia Day (7am - 3pm), NSW King’s Birthday (8am - 4pm), Working days in between Christmas & New Year (8am - 4pm)
We are closed on the following public holidays: New Year’s Day, Good Friday & Easter Monday, Anzac Day, Christmas Day, Boxing Day