Contact us and FAQs

If you have questions, this is a great place to start. You can search our FAQs below, or our team is always here to help.
Can I edit my order after I have placed it?
The only products that can be changed are those on backorder. In this case, you can remove or reduce the number of products requested via Dashboard and then selecting Order Search.

 If the order status is ‘Order Received’, please chat with us or call us on 1800 251 497 to amend your order.
I didn’t receive my full order, what should I do?
Some of your items may be on backorder and will be sent once stock is available. To review backorder items:
1. Log in to your account with your Username and Password.
2. Once logged in, select Dashboard, then select Order Search.
3. Any items you have on backorder will appear in this list.
What payment methods are accepted?
We accept Mastercard, Visa, American Express, PayPal and Zip Pay.
Can I place orders for items that are showing as out of stock?
Yes. These products will be created as backorders and will ship to you when they become available.
Is there any difference in terms and conditions between placing orders online and placing them by phone, fax or email?
No, terms and conditions are the same whichever method you choose. Purchasing online simply makes it quicker and easier. On occasion there are online exclusive promotions that may not be available when ordering via phone or email.
I didn’t receive my order confirmation, how can I review my order?
1. Log in to your account with your Username and Password.
2. Once signed in, select Dashboard, then select Order Search.
3. You will be able to see any orders you have placed here.
How do I return an item?
Many goods can be returned due to a change of mind, but not all. Please see our Terms and Conditions for more details.
Can I pay with e-vouchers
Yes, you can pay with e-coupons or e-vouchers. Simply enter the code into the Got a coupon? box at checkout.
I’ve placed an order over the telephone, email or fax – can I still track its progress online?
Yes. All orders are trackable online, irrespective of how those orders were entered into our system.
1. Log in to your account with your Username and Password.
2. Once logged in, select Dashboard, then select Account Information.
3. Select the truck icon next to the order you wish to track.
4. Alternatively, click the link in the dispatch email to go to the Toll website to track your order.

Have a question?

* Fields are required


Live chat
Available 7am to 6pm AEST Monday to Friday. Public holiday hours vary.
Click the "Need help?" button on the bottom right of the screen.
Free call
Available 7am to 7pm AEST Monday to Friday. Public holiday hours vary.
1800 251 497
Our contact centre is open on the following public holidays: Australia Day (7am - 3pm), NSW King’s Birthday (8am - 4pm), Working days in between Christmas & New Year (8am - 4pm) We are closed on the following public holidays: New Year’s Day, Good Friday & Easter Monday, Anzac Day, Christmas Day, Boxing Day