FREE freight on your total order when you spend $199+ on Health & Hygiene


MTA Delivery & Freight Information

Changes to freight charges

We'd like to let you know about some changes we are making to the way we recover freight costs on customer orders. With global economic factors having an impact on our schools and early childcare customers, we understand that this is a challenging time, and we're committed to minimising this impact as much as we possibly can. MTA has always subsidised freight costs for all customers, and we will continue to do this, however, we can no longer offer free freight for orders over $299. We will continue to monitor freight costs and will always seek to offer the best value possible for customers.

  • Q: Will I still have free freight on orders over $299?
  • A: Unfortunately, we are no longer able to offer our free freight promotion. We will continue to provide regular offers and promotions to help with your budget throughout the year.
  • Q: How do I know what my freight costs will be?
  • A: Freight costs are calculated and shown at your shopping cart.
  • Q: How are my freight costs calculated?
  • A: Our standard freight rates are based on order size and are listed below.
    Basket value (ex GST) Freight rate
    $1.00 - $99.99 $14.90
    $100.00 - $299.99 $26.90
    $300 - $599.99 $39.90
    $600 and greater $49.90
  • Q: Will I still pay a Temporary Freight Surcharge Fee?
  • A: No, we have removed the 1.65% Temporary Freight Surcharge from all orders.
  • Q: My school is in a rural area? How am I affected by freight costs?
  • A: For regional and remote customers, we will further subsidise costs to minimise impact in these areas.
  • Q: What does it mean when a product is a 'Special Order Item'?
  • A: Items marked 'Special Order' may be delivered direct from the manufacturer or supplier. Lead times may vary based on factors such as supplier, location, or customisation required.

There may be some exclusions to the above. Please refer to our T&Cs for details. If you have any further questions on freight costs, please contact us here.

Money savings Tips

Save money on freight by batching your orders through MTA connect

School administrators can save on freight costs by 'batching' their orders through MTA connect - simply click on 'Approve Orders' in your Dashboard, batch the orders you want to approve in one single transaction, and you'll pay a single fee for freight - instead of paying individually.

Save on your Health & Hygiene freight

You can save money on your Health & Hygiene purchases with MTA. Simply spend over $199 and we'll cover the cost of freight for you.

Standard Delivery Times

(based on working days once your order has been dispatched from our QLD warehouse)

Australia Map
METRO Working Days METRO Working Days
Sydney 3-5 Perth 5-7
Brisbane 3-5 Hobart 7-10
Melbourne 3-5 Launceston 7-10
Canberra 5-7 Darwin 7-10
Adelaide 5-7
REGIONAL Working Days (up to) REGIONAL Working Days (up to)
NSW 5-7 SA 7-10
QLD 5-7 WA 7-10
VIC 5-7 TAS 10-15
ACT 5-7 NT 10-15

We like to ensure you are kept informed on the status of your order and believe in constant communication throughout your purchase journey.


Once an order is placed you will receive a confirmation email with an order receipt.


Once your order is shipped, you will receive another email with tracking details and a tracking link so that you can keep up to date with the latest status update.

Our customer service team are available during normal business hours and are always happy to take your call should you have any concerns about your order.